【卖家必备】—— 亚马逊常用邮箱

2021-05-18 10:05

投诉跟卖的入口: 
1.从AM后台Contact Seller Support开case投诉, Report a violation https://sellercentral.amazon.com/hz/contact-us   
2.以权利人身份投诉侵权 https://www.amazon.com/gp/help/reports/infringement   
3.以买家身份test buy投诉 http://www.amazon.com/gp/help/reports/contact-us   
第四个方法:品牌+律师信 专利+律师信 amazon exclusive 重度垂直的产品策略 

 

账户出现问题审核邮箱:pq-review@amazon.co.uk
investigate@amazon.com
seller-evaluation@amazon

account-confirmation@amazon.com 
cn-seller-verification-enquiry@amazon.co.uk


VE申请邮件:

vendorexpress@amazon.com

 

 

亚马逊各站点绩效团队邮箱:用登录邮箱使用英语发送。

US: seller-performance@amazon.com
UK: seller-performance@amazon.co.uk
FR: performance-vendeur@amazon.fr
DE: verkaeufer-performance@amazon.de
JP: alliance@amazon.co.jp
ES: performance-vendedor@amazon.es
IT: performance-venditore@amazon.itCAseller-performance@amazon.ca

 

品牌外观专利侵权:

copyright@amazon.com

 

知识产权侵权解决后撤诉

US:notice@amazon.com

UK:notice@amazon.co.uk

FR:notification@amazon.fr

DE:benachrichtigung@amazon.de

IT:notifica@amazon.it

ES:aviso@amazon.es

IN: notice@amazon.in
MX:notice@amazon.com.mx

 

账号冻结后的余额处理:

payments-funds@amazon.com

 

 

店铺被关闭货款申诉邮箱:

US:merchant-reserve-inquiry@amazon.com 

CA:payments-investigate@amazon.ca      

UK:payments-investigate@amazon.co.uk      

FR:investigation-amzpayments@amazon.fr  

DE:payments-nachforschungen@amazon.de 

IT:payments-investigate@amazon.it      

ES:investigacion-pagos@amazon.es      

IN:payments-investigate@amazon.in      

MX:payments-funds@amazon.com.mx   

 

受恶意攻击或者敲诈邮件: 
标题:「feedback abuse report」 + 「卖家店铺名」发送到:investigate@amazon.com 

 

产品质量(PQ)问题申诉 (例如产品被下架):

US:seller-performance-policy@amazon.com

UK:seller-performance-policy@amazon.co.uk

FR:politique-performance-vendeur@amazon.fr

DE:verkaeufer-performance-richtlinie@amazon.de

IT:performance-venditore-politiche-di-condotta@amazon.it

ES:politicas-performance-vendedor@amazon.es

IN:seller-performance-policy@amazon.in
MX:politicas-performance-vendedor@amazon.com.mx


另附亚马逊费用名称汇总(以下链接需登陆卖家才能浏览):
普通费用:

Subscription fee月租,即订阅费,美国39.99美元
https://sellercentral.amazon.com/gp/help/200336920 


Referral Fee佣金

 https://sellercentral.amazon.com/gp/help/200336920 

HighVolume Listing Fee大批量商品费用 

https://sellercentral.amazon.com/gp/help/200336920 

Per Item Fee 按件收费,适用个人版

https://sellercentral.amazon.com/gp/help/200336920 

Cost of Advertising广告费用:

https://sellercentral.amazon.com/gp/help/201963330 
 
FBA相关费用,FBA Fulfillment Fees 
https://sellercentral.amazon.com/gp/help/201112670 


Returns Processing Fee退货处理费,

https://sellercentral.amazon.com/gp/help/201112630 

Refund Administration Fee退款管理费用,一般收取佣金的20%
https://sellercentral.amazon.com/gp/help/200336920 

FBA Long-Term Storage长期储存费用

https://sellercentral.amazon.com/gp/help/200684750 

Inventory Storage Fee月度库存储存费用

https://sellercentral.amazon.com/gp/help/200612770 

FBA Inventory Placement Service合仓费,即库存配置服务费

https://sellercentral.amazon.com/gp/help/200735910 

FBA removal order fees移除订单费用 

 https://sellercentral.amazon.com/gp/help/200685050 

Fulfillment Fees for Multi-Channel Fulfillment Orders多渠道配送订单的配送费用

https://sellercentral.amazon.com/gp/help/201112650 

FBA Prep Service亚马逊物流标签和准备服务费用

https://sellercentral.amazon.com/gp/help/201023020 

Unplanned Prep Services计划外的服务费用

https://sellercentral.amazon.com/gp/help/201000230 

RestockingFees补货费或回仓费

https://sellercentral.amazon.com/gp/help/201725780

媒介商品相关资讯链接:

RentalBook Service Fee租赁图书服务费,适用媒介商品 

https://sellercentral.amazon.com/gp/help/200336920 


Variable Closing Fee交易手续费,适用媒介商品

https://sellercentral.amazon.com/gp/help/200336920

资料来自互联网


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