解释货物迟到

2021-06-18 14:48

Dear asep,

 

Sorry for the inconvenience brought to you.

I tracked your parcel and found it already arrived in your country,you can get it soon normally.

At first,we want to deliver it for you by DHL but we are told that you may need to pay tax if we send it by DHL,then we chose post service for you.

Sorry,though it is much slower than DHL but could help you get this item more easily and no extra tax need.

Sorry,it may be better if we double checked with you before sending it out.

We appreciate your kind understanding and patient waiting,as a new seller on Amazon,we still have many aspects need to improve.

Could we refund $5 to you for our late shipping?We really feel guilty for this issue,sorry.

Thanks again for your kind understanding.

Any other help need,please feel free to let us know.

Thanks and have a good day.

 

资料来自互联网


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