So sorry ,we double checked with our carrier and found your item is missing accidently.
We apologice for you sincerely,as you know ,there are always something out of control.
Anyway,it is our fault,we should had pay more attention to your item and inform you in time,sorry,
We already issue you full refund .
please check your account at your convenience.(it may have 2-3 business days delay)
It will be greatly appreciated if you could leave us a feedback on our quick action and customer service.
Any other help need,please feel free to let us know.
Thanks and have a good day.